Consumers

Inform, Assist, Empower

Pay Now

Visit our online account portal

Consumer Feedback

Share your experience with us

Frequent Questions

FAQ’s from consumers

Consumers

Inform, Assist, Empower

Pay Now

Visit our online account portal

Consumer Feedback

Share your experience with us

Frequent Questions

FAQ’s from consumers

Consumers

Inform, Assist, Empower

Pay Now

Visit our online account portal

Consumer Feedback

Share your experience with us

Frequent Questions

FAQ’s from consumers

Professionalism – Performance – Integrity

Consumer Resources

We encourage you to check out these free resources to assist you on your financial journey.

My Money Five

This official resource from the US government guides consumers through hints and tips, actions you can take, and additional resources for growing your skills and knowledge in these five key areas of personal money management: Earn; Save & Invest; Protect; Spend; and Borrow.

Know My Debt

Know My Debt is an advocacy and education project from the members of ACA International, the Association of Credit and Collection Professionals. As active members of ACA, we encourage consumers to make use of this free resource about understanding your rights, navigating debt, and planning your financial future.

Money Chat

Money Chat is a financial literacy article series aimed at helping consumers take control of their personal finances. Topics focus on financial literacy topics like different types of loans, how to manage credit scores, how to resolve debt, how interest rates work, and much more.

Consumer Resources

We encourage you to check out these free resources to assist you on your financial journey.

RMAi Consumer Resources

Presented by the Receivables Management Association International, the RMAi Consumer Resources webpage provides information and tools to help you make informed financial decisions, take control of your finances, defend against fraud and deception, and more.

My Money Five

This official resource from the US government guides consumers through hints and tips, actions you can take, and additional resources for growing your skills and knowledge in these five key areas of personal money management: Earn; Save & Invest; Protect; Spend; and Borrow.

Know My Debt

Know My Debt is an advocacy and education project from the members of ACA International: The Association of Credit and Collection Professionals. As active members of ACA, we encourage consumers to make use of this free resource about understanding your rights, navigating debt, and planning your financial future.

Money Chat

Money Chat is a financial literacy article series aimed at helping consumers take control of their personal finances. Topics focus on financial literacy topics like different types of loans, how to manage credit scores, how to resolve debt, how interest rates work, and much more.

Consumer Resources

We encourage you to check out these free resources to assist you on your financial journey.

My Money Five

This official resource from the US government guides consumers through hints and tips, actions you can take, and additional resources for growing your skills and knowledge in these five key areas of personal money management: Earn; Save & Invest; Protect; Spend; and Borrow.

Know My Debt

Know My Debt is an advocacy and education project from the members of ACA International, the Association of Credit and Collection Professionals. As active members of ACA, we encourage consumers to make use of this free resource about understanding your rights, navigating debt, and planning your financial future.

Money Chat

Money Chat is a financial literacy article series aimed at helping consumers take control of their personal finances. Topics focus on financial literacy topics like different types of loans, how to manage credit scores, how to resolve debt, how interest rates work, and much more.

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Mobile & Email Opt-In/Opt-Out

We offer a variety of flexible communication options that can be customized to reach
consumers in the most convenient way for them. Select one of the options below to update your communication preferences.

Consumer Feedback

Want to share your experience? Have a dispute, or complaint? Fill out the form below and we will get back to you as soon as possible.

Michael Kane – Chief Compliance Officer
RMAi CRCP# P2107-1422 (expires 7/31/2025)

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    Frequently Asked Questions

    Have more questions? Please call and we’ll be glad to assist.

    J.J. Marshall is a nationally operating collection agency headquartered near Detroit, Michigan since 1974. We serve a variety of local and national corporations by meeting their debt collection needs on past-due receivables.

    Yes, J.J. Marshall is a debt collection agency. We take our role in the credit ecosystem seriously while serving our clients and their consumers with the utmost professionalism and respect. Our goal is to achieve recoveries that meet the needs of consumers’ budgets and clients’ bottom lines.

    If J.J. Marshall contacted you, it is most likely in regards to a past-due account balance owed to one of our clients. Please call us at (586) 992-3200 to verify your identity and receive additional information about the account history and payment options.

    We encourage consumers to contact us directly regarding credit bureau reporting or removal inquiries. Credit reporting policies vary by creditor and other factors. All credit reporting is governed by the Fair Credit Reporting Act.

    J.J. Marshall is not a scam. We are a nationally operating collection agency. We assist businesses in the amicable resolution of past-due account balances by communicating with consumers and collecting payments toward successful account resolution.

    We collect for a wide variety of local and national businesses including finance institutions (banks, credit unions, auto lenders, personal loan providers, online lending/fintech) as well as landlords, property managers, and commercial lenders.

    J.J. Marshall is a collection agency. We do not sue consumers for debts. However, our clients reserve the right to pursue legal channels when appropriate. Our agency works closely with a network of attorneys in 20+ states to forward accounts that have been identified for potential litigation.

    We accept payments online, by phone, or by mail. To learn more about payment methods, please visit our Payments page or access our secure online portal to pay online now.

    Please visit the text and email opt-in forms below the FAQ to provide your consent to receive text and email communications regarding your account.

    If you would like to submit questions, concerns, or feedback of any kind regarding your experience with J.J. Marshall, we encourage you to do so by emailing [email protected] or calling our office at (586) 992-3200. We take feedback seriously and you can expect a prompt response from our team.

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